Privacy Policy
Last updated: [DATE]
This policy explains how Lake Arenal Hotel, Brewery & Farm ("we", "us") handles personal data on lakearenalhotel.com. We follow Costa Rican law on the protection of personal data (Law 8968).
Who we are
Lake Arenal Hotel, Brewery & Farm, Route 142, km 32, Santa Rosa, Tilarán, Guanacaste, Costa Rica. Contact: info@lakearenalhotel.com.
What we collect
- Information you send us through forms, email or WhatsApp: name, email, phone, dates, group size and your message.
- Booking details you enter in our booking engine (Lobby), which processes reservations and payments.
- Basic website usage data, such as pages visited and device type, through cookies and analytics tools, if you accept cookies.
How we use it
- To answer your questions and manage your reservations and quotes.
- To improve our website and services.
- To send our newsletter, only if you sign up. You can unsubscribe at any time.
Who we share it with
We do not sell your data. We share it only with providers that help us operate: our booking engine (Lobby), our website host, email and analytics services, and payment providers. They may only use it to provide their service.
Cookies
We use cookies to make the site work and, if you accept, to understand how it is used. You can decline in the cookie banner or change your browser settings.
Your rights
You can ask to access, correct or delete your personal data, or withdraw your consent, by writing to info@lakearenalhotel.com.
Retention and security
We keep data only as long as needed for the purposes above or as the law requires, and we use reasonable measures to protect it.
Changes
We may update this policy. The date at the top shows the latest version.